Store Policies

1. General Policy

At DNR Jewelers, we strive to provide our customers with high-quality jewelry, watches, repairs, and custom pieces. By purchasing from us, you agree to the following terms and conditions.

2. Return & Exchange Policy

2.1 Eligibility for Returns

• Returns are accepted within 14 days of purchase for unworn, non-custom, and non-altered items.
• Items must be in original condition with all tags and packaging.
• Custom jewelry, engraved items, and altered pieces are final sale and cannot be returned.

2.2 Exchange Policy

• Exchanges are allowed within 14 days of purchase.
• Items must meet the same conditions as returns.
• Store credit may be issued for exchanges if a suitable replacement is unavailable.

2.3 Non-Returnable Items

• Custom orders, engraved pieces, and personalized jewelry.
• Earrings (for hygiene reasons).
• Items marked as "Final Sale."
• Watches that have been worn or altered.

3. Warranty & Repairs

3.1 Warranty Coverage

• We offer a 30-day warranty on manufacturing defects.
• The warranty does not cover accidental damage, normal wear and tear, or lost stones.
• Watch warranties are covered by the manufacturer and vary by brand.

3.2 Repairs & Services

• We offer professional jewelry repairs, resizing, and watch servicing.
• Repair costs vary based on the complexity of the work.
• Repairs not covered under warranty will be charged accordingly.

4. Custom Jewelry & Special Orders

• A 50% non-refundable deposit is required for all custom pieces.
• Production time varies based on design complexity and material availability.
• Once production has started, no cancellations or refunds are allowed.
• Clients will receive a final approval design before work begins.

5. Payment Policy

• We accept cash, credit/debit cards, Zelle, and financing options.
• All online and in-store purchases must be paid in full before the item is released.
• Layaway Plan: A minimum 40% deposit is required, with payments completed within 90 days.

6. Shipping & Delivery Policy

• Domestic Shipping: Orders are shipped via insured carriers (UPS, FedEx, USPS).
• Processing Time: Orders ship within 2–5 business days unless otherwise noted.
• DNR Jewelers is not responsible for lost or stolen packages once they are marked as "delivered."
• In-Store Pickup: Available for online orders with proper ID verification.

7. Appraisals & Authentication

• We offer jewelry appraisals for insurance and valuation purposes.
• Appraisal costs vary depending on the item.
• We do not authenticate third-party jewelry or watches.

8. Price Matching & Discounts

• We do not offer price matching but occasionally run special promotions.
• Discounts cannot be combined with other offers unless specified.
• Sales and promotions are subject to change without notice.

9. Customer Service & Contact

For questions, repairs, or inquiries, please contact us:

10. Data Privacy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.